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WELCOME TO ABBOTS CROSS MEDICAL PRACTICE

TO HELP REDUCE THE POTENTIAL SPREAD OF INFECTION,

WE ARE ADVISING ALL PATIENTS TO PHONE BEFORE COMING TO THE SURGERY

COVID-19 UPDATE 18/05/2020

From today the general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste. It is now:

New continuous cough OR fever OR loss of/change in smell or taste

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.

The individual’s household should also self-isolate for 14 days as per the current guidelines.

The individual should stay at home for 7 days, or longer if they still have a fever.

BUT PLEASE CONTINUE TO SEEK ADVICE REGARDING MEDICAL PROBLEMS

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YOU CAN NOW ALSO SEND PHOTOS OF RASHES ETC TO: reception.z00434@gp.hscni.net

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COVID-19

If you have a new continuous cough OR fever OR loss of/change in smell or taste

  Do not come to the surgery, pharmacy or hospital.
For further information and self-isolation advice, visit www.pha.site/coronavirus - updated 08/04/2020

Please phone NHS 111 - option 1  for any coronavirus advice if you are symptomatic or asymptomatic.

NHS 111 also has an online coronavirus service

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HEALTHCARE APPS TO HELP DURING COVID-19

You can access the Apps Library via your smart phone or PC at: https://apps4healthcareni.hscni.net

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immunisation

CHILDHOOD VACCINATIONS

We would urge all parents to take up the opportunity to have their preschool-aged children vaccinated at our surgery when invited to do so. It is completely safe to attend a healthcare setting for vaccination as long as you do not have symptoms of COVID-19 – cough and/ or temperature, or are feeling unwell, or have been potentially exposed to someone with coronavirus.

After clean water, vaccination is the most effective public health intervention in the world for saving lives and promoting good health,

and therefore one of the most important things we can do to stay healthy.

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APPOINTMENTS

WHEN YOU RING US, OUR STAFF WILL ASK YOU SOME QUESTIONS TO DETERMINE YOUR CONDITION. 

SOME OF THESE QUESTIONS MAY INCLUDE IF YOU HAVE A TEMPERATURE OR COUGH.  THESE QUESTIONS HELP US TO DETERMINE THE BEST ACTION TO TAKE BUT ALSO HELPS PROTECT OUR STAFF AND OTHER VULNERABLE PATIENTS.

IF APPROPRIATE, YOU MAY RECEIVE A CALL BACK FROM A GP OR BE GIVEN OTHER RELEVANT ADVICE.

IF YOU REQUIRE AN URGENT APPOINTMENT - PLEASE PHONE RECEPTION

You will be aware that face-to-face appointments will only be undertaken when clinically necessary, using full PPE;

 but we will continue to offer advise through our telephone triage system. 

Unfortunately we cannot resume normal services pre-pandemic and will be unable to do so in the near future,

but we thank you for your co-operation and understanding, all your efforts to not overwhelm the NHS have been appreciated by all our staff

IF YOU HAVE A SKIN RASH YOU CAN NOW SEND AN IMAGE TO: reception.z00434@gp.hscni.net

If you are very unwell please inform the receptionist at the beginning of your call.

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VULNERABLE OR IN NEED PATIENTS

If you are elderly or vulnerable and self-isolating because of the coronavirus outbreak, then getting food and medicine to your door is crucial.

It can be difficult to know where to turn to when supermarket delivery slots are full or if you don't have a support network to call on.

But help is available.

Here's everything you need to know, and who to contact, if you need to get food or supplies delivered.

Please call the helpline listed below:

It is operated by the Department of Communities - you can call freephone on 0808 802 0020, between 09:00 BST and 17:00,

seven days a week.

GROCERY SHOPPING

If you received a shielding letter from us you can now register for priority delivery slots

Four supermarkets in NI have agreed with the Department for Communities to prioritise delivery slots for people who are shielding during the pandemic.

The supermarkets involved are Tesco, Asda, Sainsburys and Iceland.

Anyone in need of the scheme must fill in a form on the NI Direct website

EMAIL ADVICE

You can also email covid19@adviceni.net or text ACTION to 81025 to get in touch

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Attending a Covid-19 Centre

Please see link on advice if you need to attend a Northern Trust Covid-19 Centre

Visiting a Northern Community Covid centre - Advice for Patients:

https://www.youtube.com/watch?v=K4vfvXvqfIg

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What other help is available?

Some councils have their own resources, helplines and teams that you can use if you are struggling to get what you need.

Age NI also offers an advice and advocacy service which provides older people with information, advice and support - you can contact them on 0808 808 7575,

email info@ageni.org or visit its website.

Mid & East Antrim Agewell Partnership covers the Ballymena, Larne and Carrickfergus areas and is offering a good neighbour scheme to help vulnerable people in the community by volunteering to drop off supplies at their door. You can contact them on 028 2565 8604 or email admin@meaap.co.uk

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IF YOU ARE PREGNANT

A new website offers mothers-to-be in Northern Ireland vital support and up to date information during Covid-19

It provides  useful information and support, as well as advice and guidance on the most commonly-asked questions.

 www.ni-maternity.com

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IF YOU ARE DIABETIC

CORONAVIRUS DIABETES HELPLINE NOW AVAILABLE

02895360600

EMAIL: diabetic.helpline@hscni.net

This service is available 7 days a week from 9am - 3pm

4Ts

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Interpreting Service - British/Irish Sign Language

If you require an BSL or ISL interpreter please click link below

https://interpreternow.co.uk/nhs111ni

This service is open all day every day (“24/7")

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MENTAL HEALTH AND WELLBEING DURING THIS TIME

Northern Emotional Wellbeing Service LINKS counselling services

If you are feeling anxious, low in mood or suffering from mild to moderate mental health difficulties,

we are here to help. 

To arrange an appointments for telephone or video counselling

complete our on-line referral form at: www.linkscounselling.com/NEWS 

  or you can phone us on: 02838342825

you do not need to speak to a GP to arrange this

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Dedicated Northern Ireland Covid-19 app launched

Date published: 27 March 2020

The Department of Health Northern Ireland has launched a new Covid-19 NI information app.

Covid-19 March 2020

The new app is dedicated to providing people across Northern Ireland with immediate advice and links to vital trusted information, as the situation with the pandemic evolves we will keep the app up to date.

The app includes guidance on the symptoms of the coronavirus infection and supports individuals to identify whether they might potentially have the infection. It will also provide advice on what actions people should take if they think they may have coronavirus. The information provided will also help people decide if they need advice from a health or care professional and how best to access that advice should they need it.

People can ask specific questions through the app with an Advice Search ‘chatbot’ that automatically reviews all the guidance to find a response to match individual queries.

 
  PLEASE SAFEGUARD YOURSELF AND OTHERS FROM THE SPREAD OF CORONAVIRUS BY FOLLOWING ADVICE BELOW

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection. - Updated 06/04/2020

IF YOU REQUIRE TRAVEL ADVICE PLEASE CONTACT YOUR AIRLINE OR CLICK THE LINK BELOW

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

   

Please be aware that this is an evolving situation. This information is correct as of 10:00 on 18/05/20 and may be subject to change

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Our doctors are now working in Antrim Area Hospital Covid-19 Centre,

on top of their existing commitments in General Practice

and we would therefore ask that you treat all our staff with understanding and

patience throughout the most difficult period within the NHS history

If we all work together we can get through this.

Thank you

Joanne Cooper Practice Manager

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PRESCRIPTION ARRANGEMENTS

IF YOU NEED TO ORDER A PRESCRIPTION PLEASE CALL THE SURGERY ON: 02890364048

Our phone lines are currently extremely busy and we would therefore encourage you to use our prescription message line,

which is available 24 hrs per day

or request your prescription via this website or email: reception.z00434@gp.hscni.net

Please do not ask for medications that you have not taken for many years. You can order your prescription up to a week in advance in most cases to avoid running out of medication but this is your responsibility. Stockpiling, just in case, is not an option, we need to ensure that there is enough medication for all our patients.

Paracetamol is only available to patients who have been prescribed this prior to the Covid-19 Pandemic

Rescue packs are only available to patients with severe (brittle) asthma or severe COPD

who are under follow up by a Specialist Respiratory Teams

AND NOMINATE A CHEMIST OF YOUR CHOICE.

ALL PRESCRIPTIONS WILL THEN BE SENT TO YOUR CHOSEN CHEMIST

PLEASE DO NOT ENTER THE SURGERY

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IF YOU REQUIRE A SICK LINE

Please use this link for employee / employer government guidance: We will not be issuing sick lines for patients self-isolating

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-coronavirus-covid-19

Note

 

Please note:

  • Those who follow advice to stay at home will be eligible for statutory sick pay (SSP) from the first day of their absence from work – self certificate completed by the patient.
  • Employers should use their discretion concerning the need for medical evidence for certification for employees who are unwell. This will allow GPs to focus on their patients
  • If evidence is required by an employer, those with symptoms of coronavirus can get an isolation note from NHS 111 online, and those who live with someone that has symptoms can get a note from the NHS website
  • employees from defined vulnerable groups should be strongly advised and supported to stay at home and work from there if possible

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If you are pregnant

You can now self refer to the BHSCT Maternity Services as soon as you have a positive pregnancy test.

You can choose the Royal Jubilee Maternity Service (RJMS) or the Mater Maternity Unit for your care

You can read  'Now you are pregnant' leaflet for Birth place choices, click here.

Please complete the self referral form via the hyperlink below

Click to open Self Referral Form

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 PRACTICE CLOSURES 2020

Monday 25th May 2020

Monday 13th July 2020

Tuesday 14th July 2020

Monday 31st August 2020

Friday 25th December 2020

Monday 28th December 2020

 IN THE EVENT OF AN EMERGENCY

OUTSIDE PRACTICE HOURS

PLEASE CONTACT DALRIADA ON:

02825663500

 

 

 

(Site updated 19/05/2020)
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